Refund & Returns Policy

Refunds and Returns Policy for GetBlockTheBlue

Effective Date: August 28, 2024

Thank you for shopping with GetBlockTheBlue. We want you to be completely satisfied with your purchase. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds. Please review this policy carefully.

1. Eligibility for Returns

You may return products purchased from GetBlockTheBlue under the following conditions:

  • Timeframe: Returns must be initiated within 30 days of receiving your order.
  • Condition: Products must be unused, in their original packaging, and in a condition suitable for resale.
  • Exclusions: Certain items may not be eligible for return due to hygiene reasons or customizations. Please refer to the product description or contact us if you are unsure.

2. Initiating a Return

To initiate a return, follow these steps:

  1. Contact Us: Email us at [email protected] with the subject line “Return Request.” Include your order number, the item(s) you wish to return, and a brief explanation for the return.
  2. Return Authorization: We will review your request and provide you with a Return Authorization Number (RAN) and return instructions.
  3. Prepare the Package: Pack the item(s) securely in the original packaging, including all accessories and documentation. Clearly write the RAN on the outside of the package.

3. Return Shipping

  • Cost: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective item).
  • Carrier: Use a trackable shipping method to ensure the return is received by us. We are not responsible for returns lost in transit.

4. Inspection and Refund Process

Once we receive your returned item:

  1. Inspection: We will inspect the product to ensure it meets our return criteria.
  2. Refund Processing: If the return is approved, we will process a refund to the original payment method within 7 business days. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.

5. Non-Refundable Items

The following items are non-refundable:

  • Personalized or Custom Orders: Products made to your specifications.
  • Hygiene-Related Items: Items where the seal has been broken or are not in their original, sealed packaging.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact Us: Email us at [email protected] within 7 days of receiving the item with your order number, photos of the damage or defect, and a brief description.
  2. Return Instructions: We will provide you with return instructions and cover the cost of return shipping for defective or damaged items.
  3. Replacement or Refund: After inspecting the returned item, we will offer a replacement or refund based on your preference.

8. Customer Support

For any questions or concerns regarding returns and refunds, please contact our customer support team:

Email: [email protected]
Address:
Blue Box
150 Rainbow Creek Dr
Vaughan, ON L4H 4M6

9. Changes to This Policy

We may update this Refunds and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return and refund practices.